1. General Terms
This document forms a legal agreement between 5999db (hereinafter referred to as the "Platform", "we", or "5999db") and each registered member who uses the platform (hereinafter referred to as "user" or "member"). By visiting the 5999db website or creating an account, you are deemed to have automatically agreed to these terms and conditions.
These terms and conditions are drawn up in accordance with applicable laws of Bangladesh and are considered to incorporate our Privacy Policy and Responsible Gaming Policy. If you do not understand or do not agree to these terms, please refrain from using the platform.
2. Eligibility and Registration
2.1 Age Requirement
To register and use the 5999db platform, you must be at least 21 years old. Access by minors is strictly prohibited. We may request a government-issued ID or other proof documents at any time to verify age.
2.2 Single Account
Each person may open only one 5999db account. Opening multiple accounts under the same name or from the same device or IP address is strictly prohibited. In case of a violation, all associated accounts will be closed and bonuses will be forfeited.
2.3 Accuracy of Registration Information
The name, date of birth, phone number, and payment account details provided at the time of registration must be completely true and accurate. Providing false information may result in account cancellation.
3. Account Management
3.1 Password and Security
It is your responsibility to keep your account password confidential. 5999db will not be held responsible for any loss arising from sharing your password with a third party. If you suspect unauthorized access, please notify us immediately through our live chat.
3.2 Account Verification (KYC)
Before processing a withdrawal request, 5999db may complete an identity verification (KYC) process. This may require submitting a photo of your National ID (NID), passport, or driving license. Withdrawals may be delayed until information is verified.
3.3 Inactive Accounts
An account will be considered inactive if there is no login or financial activity for 12 consecutive months. We will notify the member in advance regarding the balance of an inactive account.
4. Financial Transactions
4.1 Deposit Rules
All payments on 5999db are made in Bangladeshi Taka (BDT / ৳). The minimum deposit amount is ৳300 (for all methods). Accepted payment methods:
- bKash
- Nagad
- Rocket
- Upay
Deposited funds may only be used for gaming purposes. Deposits from third-party payment accounts are not accepted.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳800. Withdrawal requests generally take 15 minutes to 2 hours to complete. Withdrawal funds will only be sent to the payment account used for the deposit.
4.3 Transaction Liability
In the case of a failed transaction for any reason, please contact our 24/7 live chat support. Any complaints regarding transactions must be reported within 48 hours of the occurrence.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
5999db offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will earn a ৳1,500 bonus, making the total balance ৳2,500.
5.2 Wagering Requirements
A 10x (ten times) wagering requirement applies to bonuses. This means the bonus amount can only be withdrawn after placing bets totalling 10 times the bonus. Always check the applicable terms before claiming a bonus.
5.3 Bonus Abuse
Strategically placing bets to exploit the bonus system (bonus abuse), claiming bonuses across multiple accounts, or attempting to earn bonuses through any other improper means will result in the bonus being cancelled and the account may be suspended.
5.4 VIP Program
5999db has five VIP tiers with weekly cashback:
- Bronze: up to 0.3% weekly cashback
- Silver: up to 0.6% weekly cashback
- Gold: up to 0.9% weekly cashback
- Platinum: up to 1.2% weekly cashback
- Diamond: up to 1.5% weekly cashback
VIP tier advancement depends on regular activity and engagement with the platform. 5999db reserves the right to change VIP benefits at any time.
6. Gaming Rules
6.1 Game Provider Rules
The 5999db platform offers games from various third-party game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. Each game's own rules apply and the game provider's decision will be considered final.
6.2 Technical Errors
If a game result is affected by a technical error or server outage, 5999db reserves the right to cancel that round and refund the bet amount. Claims for winnings incorrectly displayed due to a technical error will not be accepted.
6.3 Disconnection
5999db is not responsible for losses caused by an internet disconnection during a game. We advise members to ensure a stable internet connection before playing.
7. Prohibited Activities
The following activities are strictly prohibited on the 5999db platform:
- Money laundering or handling of illegal funds
- Strategic bonus abuse and contract betting
- Use of software, bots, scripts, or automation tools
- Manipulating game results or colluding with other members
- Transferring, selling, or giving an account to a third party
- Providing false identities, fake documents, or fraudulent information
- Exploiting system vulnerabilities or bugs
If any of the above violations are detected, the relevant account will be immediately closed, the balance will be forfeited, and legal action will be taken if necessary.
8. Responsible Gaming
5999db places responsible gaming as its highest priority. Our platform is designed for entertainment purposes only. We encourage members to set their own betting limits.
If you feel that gaming is causing problems for you or your family, please contact our live chat. We offer a self-exclusion facility. For more details, visit our Responsible Gaming page.
- Gaming is never a solution to financial problems
- Do not play under the influence of alcohol or drugs
- Enjoy gaming only within your set budget
- Do not place more bets to try to recover money you have lost
9. Privacy and Data Protection
5999db keeps all members' personal information protected with SSL encryption technology. We do not sell members' information to any third party. However, information may be shared with authorities where required by legal obligations or for fraud investigations.
Full details of our data collection, storage, and use can be found in our Privacy Policy.
10. Dispute Resolution
10.1 Complaint Submission Process
For any dispute or complaint, please first contact our 24/7 live chat support directly. Most issues are resolved quickly. If unresolved via live chat, email a detailed complaint to [email protected].
10.2 Resolution Timeframe
We will provide an initial response to all written complaints within 7 business days of receipt. Complex matters may take additional time to resolve, but the member will be kept informed throughout.
10.3 Final Decision
The decision of 5999db's management authority will be considered final and binding. However, if any party is not satisfied, the right to resolve the dispute in accordance with applicable law remains reserved.
11. Limitation of Liability
5999db is not responsible for the following:
- Game losses due to internet disconnection
- Errors by third-party software or game providers
- Losses caused by a member's own negligence or rule violations
- Unforeseen circumstances (force majeure) such as natural disasters, cyberattacks, or government directives
- Losses caused by the user's device or software issues
5999db will never provide compensation for betting losses — gaming inherently carries financial risk.
12. Amendments and Termination
12.1 Changes to Terms
5999db reserves the right to change or update these terms and conditions at any time. A notice will be provided on the website for significant changes. Continued use of the platform after any changes will be deemed acceptance of the new terms.
12.2 Right to Close an Account
5999db reserves the right to suspend or permanently close any account in the following circumstances:
- Violation of any clause of these terms
- Suspicion of fraud or illegal activity
- Self-exclusion at the member's own request
- Failure to pass age verification
12.3 Member's Request to Close Account
If you wish to close your own account, please apply through our live chat or by email. If there is a valid balance, you will be given the opportunity to complete a withdrawal before the account is closed.