Responsible Gaming at 5999db
Let gaming be a source of enjoyment — not worry. 5999db is committed to ensuring your safety and well-being, because we believe responsible gaming is the best gaming.
Our Commitment
At 5999db, we believe online gaming should be a form of entertainment — not an alternative source of income. While we bring our platform to millions of players across Bangladesh, we are equally mindful of their well-being and financial safety.
Responsible gaming means being aware of your limits, setting a budget, and having the courage to seek help when needed. At 5999db, we give you the tools to keep your gaming experience safe and enjoyable. Our platform is operated for those aged 21 and above only, and we follow this rule strictly.
If you feel that gaming is having a negative impact on your life, contact our 24/7 live chat immediately. Our trained support team can speak in Bengali and your privacy will be fully protected.
Our Core Principles
The Core Pillars of Responsible Gaming
The features 5999db provides to ensure a safe and enjoyable gaming environment for you.
Deposit Limits
Keep your budget protected. Set daily, weekly, or monthly deposit limits on your account. Reducing a limit takes effect immediately; increasing one is subject to a cooldown period so you have enough time to make a considered decision.
Time Limits and Time-Out
Playing for long stretches at a time reduces focus and judgment. Enable a session time limit or take a time-out ranging from 24 hours to 6 weeks. While a time-out is active, you will not be able to log in to your account.
Self-Exclusion
If you feel a break is not enough, choose self-exclusion. This option keeps your account closed for anywhere from 6 months to permanently. Once activated, it cannot be reversed before the period ends.
Bet Limits
Set a maximum limit on the amount of each bet. This helps prevent you from placing large bets on impulse and supports long-term bankroll management.
Gaming History and Reports
View your complete gaming and transaction history at any time. Analyze your spending patterns and reassess your limits as needed — awareness is the first step in responsible gaming.
24/7 Bengali Support
If you have any concerns about gaming, contact us via live chat at any time of the day or night. Our trained support team speaks Bengali and helps with complete confidentiality.
Warning Signs of a Problem
Take the following signs seriously if they appear — it may be time to review your gaming habits.
- You are spending more than your budget and thinking about making it up the following month
- You are placing more bets to try to win back money you have lost
- You are hiding your gaming activity from family or friends
- You are spending time gaming while neglecting work, studies, or family responsibilities
- You feel restless or irritable when you are unable to play
- You have tried to stop gaming but keep failing
- You are using gaming as a way to escape stress or sadness
If one or more of these signs apply to you, please contact our live chat right away. Seeking help is a sign of strength — not weakness.
Assess Yourself
Ask yourself the following questions honestly about your gaming habits.
If the answer to any one of these questions is "yes", talk to our support team — free of charge and in complete confidence.
How to Use the Tools
After logging in to your 5999db account, the responsible gaming tools are easy to access from the Settings menu.
Set a Deposit Limit
Account Settings → Responsible Gaming → Deposit Limit. Choose daily, weekly, or monthly and enter the amount. Reducing a limit is immediate; increasing it takes effect after 7 days. Minimum deposit is ৳300.
Time-Out or Cooling-Off Period
Settings → Time-Out. Choose any duration: 24 hours, 48 hours, 1 week, or 6 weeks. During this time, no deposits or bets will be possible on your account.
Activate Self-Exclusion
Settings → Self-Exclusion. Close your account for 6 months, 1 year, or permanently. It cannot be reopened before the period ends. You can also do this through live chat if needed.
Set a Loss Limit
Decide in advance how much you are willing to lose within a given period (daily/weekly/monthly). Once that limit is reached, the system will automatically prevent further betting.
Session Reminders
You will receive an on-screen notification every 30 minutes, 1 hour, or 2 hours showing how long you have been playing. This helps you track your time and take a break at the right moment.
Review Gaming History
Go to Account → History to view a full breakdown of your bets, wins, losses, and deposits for any date range, and analyze your own patterns.
6 Tips for Safe Gaming
Following these simple habits will keep gaming enjoyable at all times.
Set Your Budget First
Before you start gaming, decide how much you will spend per week or month and stick to that decision. This amount should never come from money set aside for essential expenses.
Stop After a Loss
Placing more bets in an attempt to recover lost money increases the risk of things getting worse. Taking a break and accepting a loss is the most sensible decision.
Do Not Play on Emotion
Avoid gaming when you are angry, sad, stressed, or under the influence of alcohol. Decisions made with a clear head produce the best outcomes.
Take Regular Breaks
Take at least a 10 to 15-minute break every hour. Get up, walk around, drink some water. Concentration drops and decision-making ability declines during long sessions.
Keep Other Entertainment in Your Life
Do not let gaming become your only form of entertainment. Spend time with family, catch up with friends, read a book, play a sport — keep variety in your life.
Set a Goal After a Win
After a big win, plan to withdraw that money. Before putting winnings back into bets, ask yourself — is this real profit or just luck?
For ages 21+ only
5999db follows a strict age verification policy. No one under the age of 21 is permitted to game on our platform. Age is verified when an account is opened and additional verification may be requested at any time. Parents and guardians, please ensure that minors cannot access your account.
Help Is Always Close
If you have any problems or concerns about gaming, contact us — any time of the day or night.
24/7 Live Chat
Our Bengali-speaking support team is by your side around the clock. Whether it is a gaming concern, setting account limits, or self-exclusion — you will get immediate help with all of it.
You will find the live chat icon at the bottom right of any page on the site.
Email Support
If it is not urgent, you can also contact us by email. Your identity and message will remain completely confidential. Our team makes every effort to respond promptly.
Play Safe, Enjoy the Experience
Follow responsible gaming practices and explore the vast gaming world at 5999db. From cricket betting to slots — enjoy everything in a safe environment.
Frequently Asked Questions
Frequently asked questions about responsible gaming.